Terms & Conditions

1. Quotes

We quote from photographs or an on-site walkthrough. A quote is a firm, flat price for the scope described in it — not an hourly rate and not an estimate that moves on the day.

Quotes are valid for 30 days. They assume normal residential density, standard access, and no hazardous material.

If we arrive and there is materially more than the photographs showed, or access is significantly harder than described, we will stop and show you before touching anything, and price the difference for your agreement. You may instead tell us to do only what was quoted and leave the rest — that is always an option and we will not charge extra for it.

2. Payment

A deposit of 25% confirms your date. The balance is due on the day the work is completed, before the crew leaves.

We accept Venmo, Zelle, card (3% processing fee) and, for established clients, check. Residential work is not offered on net-30 terms.

Every job is invoiced in writing with the scope itemized.

3. Scheduling and cancellation

If you cancel or reschedule more than 48 hours before the job, your deposit carries over to a new date.

Inside 48 hours the deposit is non-refundable, because that day is off our schedule by then and cannot be filled.

If we cancel or cannot make your date, you get your deposit back in full, and we will tell you as soon as we know rather than leaving you waiting.

4. What we remove

Furniture, appliances, boxes, bags, tools, lawn and garden equipment, sporting goods, clothing, electronics, mattresses, scrap metal, shelving and general household contents.

We cannot remove regulated hazardous material: gasoline, motor oil, propane tanks, liquid paint, solvents, pesticides, chemical waste, or anything requiring a licensed remediation contractor such as asbestos or lead. We also do not handle biohazard material or properties with active vermin infestation — those are remediation work and we will refer you to a licensed specialist.

If we find any of the above on site we will leave it in place, tell you, and point you to Rhode Island's household hazardous waste drop-off programme.

5. Your responsibilities

• Remove what you want to keep before we start. Once work begins, everything within the quoted area is treated as going. We cannot be responsible for items you intended to keep but left in the clearance zone.
• Provide access. A key, a lockbox code, a neighbour, or someone present. If we cannot get in on the scheduled day, the deposit is treated as a late cancellation.
• Tell us about hazards. Unstable stairs, damaged flooring, wasp nests, aggressive animals, anything we should know before we carry a wardrobe down a staircase.
• Confirm you have the right to clear the property. For estates, that means legal authority. For tenancies, that means the abandonment requirements have been met. We will ask, and we will wait until it is settled.

6. Property and damage

We are licensed and insured in Rhode Island and we work carefully. If we damage your property, tell us immediately and we will make it right through our insurance.

We are not responsible for pre-existing damage, for wear that becomes visible once a space is emptied, or for damage that is unavoidable in removing an item you have asked us to remove — for example marks left where a fixed unit was attached to a wall. We will point these out as we go.

7. Items we donate

Where a local partner will accept them, usable items go to donation rather than the landfill. Once items leave your property they are no longer recoverable, so if there is anything you want kept back, tell us before the job. Itemized donation documentation for tax purposes is available as a $50 add-on.

8. Photographs

We photograph every job before and after. You receive the photographs, and we may use them to show the kind of work we do, in a form that shows the space only and never identifies you or your address.

Tell us at any point that you would rather we did not, and we will not — see our Privacy Policy for detail.

9. Text messages

If you submit our quote form or text our business number, you agree we may contact you by text about your request. Consent is not a condition of purchase.

Message types: quote confirmations, your flat-rate price and job questions, appointment confirmations and reminders, completion photographs, one review request after the job, and occasional seasonal availability notices to past customers.

Frequency and cost. Message frequency varies with your job. Message and data rates may apply from your mobile carrier.

Opting out. Reply STOP to any message to stop receiving them. Reply HELP for help, or call us on the number below.

Age. You must be at least 18 years old to consent to receive text messages from us.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered, and delivery depends on your carrier and your device.

Full detail is in our Privacy Policy.

10. Limitation of liability

Our total liability for any claim arising from a job is limited to the amount you paid for that job, except where Rhode Island law does not permit that limit. Nothing in these terms limits liability for personal injury caused by our negligence.

11. Governing law

These terms are governed by the laws of the State of Rhode Island. Any dispute will be handled in the courts of Washington County, Rhode Island. If any part of these terms is found unenforceable, the rest continues to apply.